FAQs

Product Care

  • How do I care for my jewelry?

    • To ensure your jewelry always looks as good as new:
      • Keep your jewelry dry; avoid showering or swimming with your new, gorgeous accessories
      • Avoid contact with perfume, hair dye, cream, soap, toothpaste, household cleaning products & other chemical products
      • Store in soft pouches or boxes to avoid constant friction between the jewelry and other surfaces
      • Do not use abrasive cleaners on your stunning products
      • Take your jewelry off before bed & place on a dry surface so you can get your beauty sleep with those precious pieces intact!
  • Do you offer a warranty?

    • We do not currently offer warranty on any of our products. If you receive a defective order, please reach out to us at  admin@delushjewelry.com within 48 hours of receiving your shipment and we will provide a full refund.

Shipping & returns

  • Where do you ship to?
    • We currently ship to Canada & Continental USA
  • What is your return policy?
  • What is your exchange policy?
    • We do not offer exchanges for any products

Orders

  • Can I cancel my order?
    • Orders can be cancelled within 24 hours of placement. To do this, please reach out to us at admin@delushjewelry.com. Otherwise, you are eligible to return the product(s) for store credit. 

Materials

  • What does ‘gold filled’ mean?
    • Our gold filled jewelry is made of a base metal bonded with gold. This offers the same beauty and durability as solid gold at a fraction of the price
  • What is cubic zirconia?
    • Cubic zirconia is a synthetic diamond alternative that possesses the same beauty, elegance, and style.